Pre-Order Terms

1. What Is a Pre-Order?

A pre-order is a purchase of a product that has not yet shipped. Pre-order products have a stated estimated ship date. By placing a pre-order, you are purchasing a product in advance of its availability and agreeing to wait until the estimated ship date for fulfillment.

These Pre-Order Terms apply to all pre-order purchases made on shopflote.com and are in addition to our general Terms of Service.

2. Payment

• Your payment method is charged immediately at the time you place your pre-order.
• The amount charged is the full pre-order price displayed at checkout.
• Your price is locked at the time of purchase, regardless of any later price change.
• Applicable sales tax is calculated and charged at the time of purchase, based on your shipping address.

3. Estimated Ship Date

Pre-orders are expected to ship on or before September 20, 2026.

• We have a reasonable basis to believe we can fulfill by this date based on our current manufacturing and logistics timeline.
• “Ship date” means the date we dispatch your order, not the date it arrives. Delivery follows within 3–5 business days by tracked shipping.
• If the date changes, we will tell you and you may cancel — see section 5.

4. Cancellation Rights

You may cancel your pre-order at any time before your order ships and receive a full refund. To cancel, either click the cancellation link in your order confirmation email, or email support@flotelabs.com with your order number and the word “cancel”.

Cancellations are processed immediately. Refunds are returned to your original payment method within 5–10 business days.

You may cancel up until the day your order ships. Once a shipping label has been created and your order is in transit, cancellation is no longer available and our standard 30-day Refund & Return Policy applies on delivery.

5. Delays and Schedule Changes

If we are unable to ship by the estimated ship date:

• We will notify you by email as soon as we become aware of the delay.
• The notification will state the reason for the delay, a new estimated ship date if known, and your options.
• You may keep your order at your locked-in price, or cancel for a full and immediate refund using the one-click cancellation link provided.

If the delay exceeds 30 days from the original estimated ship date and we cannot provide a definite new ship date, we will automatically cancel your order and issue a full refund unless you affirmatively tell us you wish to keep waiting. This is in accordance with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

6. Product Availability

• Pre-order availability is limited to our first production run.
• We reserve the right to limit quantities per customer.
• If demand exceeds available supply, orders are fulfilled on a first-come, first-served basis.
• If we cannot fulfill your order because of supply constraints, you will receive a full refund.

7. Product Specifications

• The product you receive may differ slightly from images or descriptions shown during the pre-order period — for example, minor packaging design updates.
• Core product specifications — ingredients, doses, and serving size — will not change from what is disclosed at the time of pre-order.
• If a material change is made to the product formulation, we will notify you and you may cancel.

8. No Subscription

Pre-orders are one-time purchases. Placing a pre-order does not enroll you in any subscription, auto-ship program, or recurring billing arrangement.

9. Governing Law

These Pre-Order Terms are governed by the laws of the State of Florida, United States, and by applicable federal law including the FTC Mail, Internet, or Telephone Order Merchandise Rule.

10. Contact

For questions about your pre-order, email support@flotelabs.com. We respond within one business day.