Refund & Return Policy

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date of delivery. If you are not satisfied with FLOTE RADIANCE for any reason, you may return it within 30 days of receiving your order for a full refund of the product purchase price.

Eligibility for Returns

To be eligible for a return:

• The return request must be initiated within 30 calendar days of the delivery date.
• Products may be opened and partially used — we do not require unused or sealed products for satisfaction guarantee claims.
• You must provide your order number and the email address used at checkout.

Items not eligible for return

• Orders returned after the 30-day window has closed.
• Products purchased from unauthorized third-party resellers.
• Gift cards or promotional credits.

How to Initiate a Return

1. Email us at support@flotelabs.com with your order number and reason for return.
2. We will respond within one business day with return authorization and a prepaid shipping label (US orders).
3. Ship the product back using the provided label.
4. Your refund will be processed within 5–7 business days of our receiving the returned item.

Refund Method

• Refunds are issued to the original payment method used at checkout.
• Credit card refunds typically appear within 5–10 business days, depending on your card issuer.
• If your original payment method is no longer available, we will work with you to find an alternative.

Shipping Costs for Returns

• Satisfaction guarantee returns (within 30 days): we provide a prepaid return shipping label at no cost to you, for US orders.
• Original shipping charges: if free shipping was provided on your original order, no shipping charge is deducted from your refund.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery at support@flotelabs.com with photos of the issue.
• We will ship a replacement at no cost or issue a full refund — your choice.
• You do not need to return the damaged product.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please initiate a return and place a new order.

Cancellations Before Shipment

If your order has not yet shipped, you may cancel it for a full refund at any time. Contact support@flotelabs.com or use the cancellation link in your order confirmation email. Pre-orders are covered in more detail in our Pre-Order Terms.

Contact

Email support@flotelabs.com. We respond within one business day, Monday to Friday, 9:00 AM – 5:00 PM Eastern.