Shipping Policy

Domestic Shipping

• All orders ship with tracking and email notification.
• Business days are Monday to Friday, excluding federal holidays.
• Delivery estimates run from the date of shipment, not the date of order.

Pre-Order Shipping

Pre-orders are expected to ship on or before September 20, 2026.

• All pre-orders in the same batch ship on the same date.
• You receive a shipping confirmation with tracking on the day your pre-order ships.
• Pre-orders include free standard shipping, arriving 3–5 business days after the ship date.
• If the ship date changes, we will notify you and you may cancel for a full refund — see our Pre-Order Terms.

Order Processing

• In-stock orders placed before 2:00 PM Eastern on a business day are processed the same day.
• Orders placed after 2:00 PM Eastern, or at weekends and on holidays, are processed the next business day.
• Pre-orders are processed on the stated ship date, regardless of when the order was placed.

Where We Ship

We ship via USPS, UPS, and FedEx, selected by destination and speed.

Tracking, Loss, and Address Accuracy

• A shipping confirmation with a tracking number is sent when your order ships.
• If tracking shows delivered but you have not received your package, contact support@flotelabs.com within 48 hours.
• If a package is confirmed delivered but not received, contact us within 7 days of the delivery date. We will investigate with the carrier and either ship a replacement or issue a refund.
• We are not responsible for packages stolen after confirmed delivery, or for orders sent to an incorrect address supplied at checkout.
• If you notice an address error, contact support@flotelabs.com immediately — we can correct it if the order has not yet shipped.

Shipping Delays

Shipments are occasionally delayed by carrier issues, weather, or other circumstances beyond our control. If a significant delay occurs we will notify you by email. Pre-order timing is governed by our Pre-Order Terms.